New clients often have questions about our services and procedures. We have tried to address the most frequently asked doggy daycare questions here, but please don’t hesitate to reach out to staff with any additional questions.
What are your business hours?
- We are open Monday-Friday, 6:00 am to 7:00 pm, except major holidays. We are also open on the weekends from 8:00 to 11:00 AM and 3:00 pm to 6:00 pm. We do offer extended drop off and pick up times by appointment for a fee.
Do I need to bring my pet's own food?
- No, it is not necessary! It is always best to keep your pet on their normal daily diet, however, we can accommodate practically any feeding needs and schedules (wet, dry, medication, picky eaters). If you do bring in your own food, we do require that it is prepackaged in individual serving sizes with a visible label showing the dog’s name and last initial (i.e. Aspen S.).
Can I bring toys and treats for my pet?
- Treats and bones for social canines are always welcome during our nap time (sleeping porch). Non-social guests can have unrestricted access to their personal belongings while they are in their Suites. We only allow toys that are indestructible for safety purposes.
Will you administer medications for my pet?
- Yes, we can administer pills, powders, ointments, eye drops and ear drops for a small fee. Please bring the medicine in its original container from your pet's vet. Sorry, but we are not able to accept dogs with diabetes, critical, life threatening ailments or any conditions that may be contagious.
Do I need to make a daycare / boarding / grooming reservation?
- While walk-ins are generally accommodated on the same day, to ensure your spot on our roster and to prevent delays, please call our office staff at (253) 478-7278 to set up any appointments. We can accommodate a request up to a year in advance as well as set in reoccurring appointments for future reservations.
Is the doggy daycare facility heated and air conditioned?
- The doggy daycare is heated, but not air conditioned. We have constructed large output fans in the ceilings to recycle the air and make the facility cool during our summer months. Our boarding suites also have heated concrete floors to allow for all-season climate control.
Do you accept all breeds?
- Yes, we accept all breeds of dogs as long as they pass our behavior assessment screening. We don’t discriminate (dogs or clients) based off of age, gender, race or breeds. If you’re looking for social daycare and boarding, our temperament test has an unbiased, step-by-step process that allows us to see if your dog will be able to safely fit in our off-leash play areas. We ask that all pets be non-aggressive towards people. Hard-to-handle pets are subject to additional handling fees.
What vaccinations do you require and what's the youngest age I can bring my pup?
- To get started with us, we require a copy of your dog's most recent vaccinations including, DHLPP (Distemper/Parvo combo), Bordetella, and Rabies. If you are looking to have your puppy play in daycare, we also require the H3N2 Canine Influenza vaccination, which is a lifestyle vaccination and a fecal test with a Giardiasis panel as well. Your puppy can join us after all three rounds of puppy shots and rabies shot are completed, which is usually 16 weeks of age.
Does my dog have to be spayed or neutered?
- If you are looking to have your dog in off-leash daycare, yes. We require all dogs to be spayed or neutered by 6 months, regardless of their time of enrollment. If you are boarding without social canine interactions, your pet can be unaltered, as they will not be exposed to other animals while in our care.
Do you require a temperament test for every dog?
Only for our off-leash daycare clients. Non-social boarding and grooming dogs do not have to undergo this process.
Every daycare dog is required to undergo a behavioral temperament test to determine his/her behavior. Below we have outlined what goes into our evaluation process and how we determine if your dog is suitable for daycare.
- Dog's Background
Our evaluation process starts by obtaining basic background information about your pet. This information includes basic commands, age, how they handle toys and food as well as any training done. This information will aid in our wranglers with your pet be as successful as possible in our daycare play group.
- Human Interaction/Touch Test
The next step in evaluating your pet is observing your pet's reaction to meeting new people. Being in a new place can sometimes be frightening for our guests. We also find that certain dogs have sensitive areas (such as ears, tails, and paws) that our guests find unpleasant when touched or played with by other dogs. Our goal is to seek those out before your pup goes into play to prevent any unintentional accidents.
- Dog Greeting - Intro Test
At this point, your pet has advanced through the first two parts of the evaluation and it is now time for us to introduce our best greeting dogs. Our greeting dogs have been acclimated into our group as "veterans" and have shown they exhibit exceptional dog communication skills. These greeters allow us to see how your pup does being sniffed, investigated and how long it takes before your pup begins initiating play or self-calming behaviors. This step can take some time, as everyone acclimated differently.
- Playgroup Behavior
The final part of our evaluation process is observing your pet in a group at play. We ensure that they are finding playmates and settling in. At this point, your pet is playing with the group at large and starting to find their own friends. We observe and note their body language, playstyles, and playmates as they play independently and freely.
Upon completion of the evaluation, our behaviorist will note whether your pet has passed or failed. You are always more than welcome to call and ask for a status update while your pet is going through the evaluation process with any additional questions, concerns, or with information you may find helpful to helping your pet succeed.
Click on Requirements for more information on the requirements to enroll a new dog.
Do you offer half days for daycare?
- Yes, we offer several short-term services! We offer hourly rated off-leash daycare (up to 6 hours) at a steep discount. We do not offer packages for Half-Day (or less) rates.
Did you find your answer? If not please Contact Us. We are always happy to hear from you!